Refund policy
Effective Date: July 8, 2026
At Habixa, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help. Please review our return and refund policy below before requesting a return.
30-Day Return Policy
We accept returns within 30 days of the date your order is delivered.
To qualify for a return, the item must:
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Be unused and in its original condition.
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Include all original packaging, accessories, and documentation, if applicable.
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Not show signs of wear, damage, or misuse caused after delivery.
Items that are returned in a condition different from how they were received may not be eligible for a refund.
How to Start a Return
To request a return, please contact our customer support team before sending your item back.
Email: support@habixa.shop
Please include:
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Your order number
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The reason for the return
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Photos of the item if it arrived damaged or incorrect
Our team will review your request and provide return instructions.
Return Shipping
Unless the item arrives damaged, defective, or you receive the wrong product, customers are responsible for the cost of return shipping.
We recommend using a shipping service that provides tracking, as Habixa is not responsible for returns that are lost or damaged while being shipped back.
Refunds
Once your returned item is received and inspected, we'll notify you of the status of your refund.
If your return is approved, your refund will be issued to the original payment method used when placing the order.
Please allow 5–10 business days for the refund to be processed after approval. Depending on your bank or payment provider, it may take additional time before the funds appear in your account.
Non-Returnable Situations
Returns may not be accepted if:
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The item has been used, altered, or damaged after delivery.
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Original packaging or essential parts are missing.
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The return request is made more than 30 days after delivery.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible after delivery.
To help us resolve the issue quickly, please include clear photos of the product and packaging. We'll review the situation and work with you to provide an appropriate solution.
Order Cancellation
If you need to cancel an order, please contact us as soon as possible.
Orders that have already been processed or shipped cannot be canceled. In such cases, you may request a return after the order has been delivered in accordance with this policy.
Contact Us
If you have any questions about our Return & Refund Policy or need assistance with a return, please contact us:
Habixa
Email: support@habixa.shop
Website: https://www.habixa.shop